Complete your account first
Before you can withdraw, your account needs two things: the IBAN you want to be paid to, and a second way to sign in besides your password. Add your IBAN in your profile settings, and turn on two-factor authentication or a passkey in your security settings. That way, a stolen password alone can never move your money.
When you add or change your IBAN, we email you a link to confirm it. The link works for 24 hours. For your safety, you can withdraw to a new IBAN from 24 hours after confirming it, so set it up well before your event rather than on the night.
Know when your money is available
Every sale shows up on your dashboard straight away, with the fees already taken off when you include them in the price. The money becomes available to withdraw once the event has ended, at the end time you set in the event settings. If you run several events, each one becomes available on its own end time.
Waiting until the event has happened protects your guests: if something goes wrong before the night, the money is still there to put it right.
Withdraw your balance
Choose Withdraw on your dashboard to request your whole available balance. You get an email confirming the request. A payout is processed within 1–3 business days, and we email you again when it has been sent. Your bank can take another 1–2 business days to show it in your account.
If you can’t withdraw, the dashboard tells you why: usually the account isn’t complete yet, the IBAN changed recently, or your event hasn’t ended. We may hold back a payout if we have good reason to suspect fraud or chargebacks, as the Terms explain.
Keep your own records
The sales report on your dashboard shows your ticket sales and earnings per day and per event. Use it to check each payout against what you sold, and keep the withdrawal emails for your records.
You are responsible for any tax due on your ticket income. If you sell regularly or as a company, choose “A business” under Selling as in your profile settings, so guests see the right seller details. Ask a tax advisor if you’re not sure what applies to you.